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tigertech serves as the helpdesk for fhsu. it is the primary technical assistance resource for the university internally and the extended campus community.
tier 1 student support agents receive all incoming calls to the university, as well as provide technical support by phone, online chat, and walk-in assistance to students, faculty, and staff.
our tier 2 support includes full-time staff and student technicians who are committed to serving the faculty and staff of fhsu in obtaining and utilizing computers, software, and related peripherals to perform their jobs in alignment with the university's mission.
scope of service statement
tigertech provides assistance with accessing and using fort hays state university systems; we only support equipment that is owned by fhsu.
we are unable to provide repair services for personal computer hardware or peripherals or support for non-fhsu-related systems, software, or procedures not distributed by our office.
in addition, extensive virus cleaning services are not provided by the university, as it is the user's responsibility to maintain a virus-free personal computer (off-campus technical assistance referral information is available upon request).
we are able to provide general software usage assistance, but we will not answer questions or explain tasks assigned by an instructor as coursework. additional support can be found at the learning commons in forysth library
for liability, privacy, and security reasons, tigertech is not authorized to provide assistance on a customer's computer, portable device, or other hardware or peripheral, except in the presence of the owner.
in addition, tigertech will not retain a student's computer or device in order to perform work at a later time. assistance will not be provided in any situation where disrespectful or abusive language or behavior is used.
support process for faculty/staff
fhsu faculty and staff are asked to either submit a request (click request services in the left sidebar of all technology services webpages), or call tigertech. tigertech can assist with sending a request and contacting a technician for extremely important mission-critical needs.
they also answer general computer-related questions and are able to direct users to the proper computing resources. technicians rely on tigertech as a first point of contact since our technicians work strictly on a request-based system and are not always available to take calls or accommodate walk-in traffic.